Our Customers Say
Extremly Proud to call him my I.T Guy
Genesis House Inc.is a small 501c, Mental Health Agency,located in Gastonia,NC, with an extremely tight budget we needed an IT person. The agency needed someone who was professional, understood the complex issues surrounding a computer, we also needed someone who had the ability to setup a strong secure network which would ensure safety to our patients. In 2008, Genesis House found that person in Lawrence Cole; he redesigned our system, provided universal security protection on all the computers and he networked all the computers to use a single copier/fax machine. Lawrence has addressed all of our needs whether its finding Microsoft software at a reasonable price, purchasing or custom building computers, to installing a server system, Genesis House is well pleased. We cannot imagine anyone else but Lawrence Cole managing our system, I would recommend Lawrence Cole to provide IT services to large and small agencies as well as individuals.
- Rev. Kelvin F. H., President & CEO
My Firm has used Lawrence for several years
We interviewed several computer services firms and individuals to update and maintain our network system. Lawrence had the experience, and professionalism that we were looking for. His references were excellent, confirming what we already believed. Not only does he manage our overall network, he provides a more individualized service to each user. Lawrence has definitely provided the results and peace of mind that we were looking for.
- Mike S (Hands of Hope - Charlotte, NC)
ColesNet came to my rescue
I needed to purchase a new home computer and have all my important documents saved and transferred to the new one as well as hook up my existing external hard drive. Lawrence from ColesNet came to my rescue! I purchased a new system under his advice, was given the approximate price and time involved to switch out my old system and and he handled everything. He brought the system to my home office, set it up and it is running smoothly! He even deleted all information from my old system to recycle it properly and took it away! All in a very professional manner, THANK YOU ColesNet!
- Joe W (Charlotte, NC)
Very Courteous and Responsive individual
We interviewed four different companies and chose Lawrence from ColesNet Computer Services because he was familiar with the software we were using. What I appreciate most about his services is that he communicates with us about what he is going to do before he does it, so we are able to deal with any ramifications ahead of time. He understands that we are trying to run a business and can't have things going haywire with our technology.
Tracy M (Gastonia, NC)
Cost-effective service that cannot be matched
Lawrence did a great job of getting my computer fixed in a matter of hours. I spent almost a week dealing with other alleged experts who tried to fix the problems without success. I would highly recommend his services. He is knowledgeable, personable and dependable. Importantly, he provides a cost-effective service that cannot be matched.
- Jan A ( Jan & Associates, Charlotte, NC)
ColesNet showed me a far superior alternative
Working with Lawrence provided an excellent overall experience. My computer was fixed in less than 24 hours and the service I received was exceptional. With Lawrence's prompt responses and attention to detail, it illustrated his commitment to strong customer service and demonstrated his quality of work. Previously dealing with big-box stores that would take weeks to fix a computer problem and be unwilling to answer questions, working with ColesNet showed me a far superior alternative. I would definitely recommend Lawrence to anyone having any computer and technology issues going forward.
Pat G (Pat Tax Service, Charlotte, NC)
Top Notch Quality
The challenge we face is that we are big enough to need a network with specific functionality, but not big enough to acquire a full-time IT staff person. Lawrence provided the perfect solution; he has the technical expertise and mindshare we needed coupled with flexibility in the level of support. He is really responsive, prioritizing important issues that arise and dealing with them quickly and effectively. I also appreciate his detailed follow-up and preventive maintenance; more than once this has helped us avoid a major problem with our network. A lot of companies these days make claims about customer service and looking out for the best interest of their clients, but ColesNet can be trusted to do what they say—and for a competitive price.
Sam C ( Belmont, NC)